Tucson Electric Power (TEP) frequently sends employees to private properties to perform necessary duties such as reading, exchanging, servicing, or testing electric meters; locating and marking underground electrical facilities; or investigating and repairing damage to equipment. These visits are legal and necessary for maintaining safe and reliable service, but it’s important for TEP customers to know how to identify legitimate field workers in order to protect themselves from scams and impersonators.
To ensure that you can recognize TEP employees, look for the TEP logo on their clothing, safety equipment, and vehicles. You can also ask for their identification and verify their badge number by calling TEP Customer Care at 520-623-7711. TEP employees will always identify themselves as company representatives and will not solicit sales or request personal information.
In most cases, TEP will provide advance notice of a visit when a meter is being exchanged, but this may not always be possible in the case of emergency or priority repairs. If you are unsure whether TEP employees are working in your area, you can call the company to verify their presence.
It’s important for TEP customers to be aware of the rules and regulations and to cooperate with employees when they need access to private property. By granting access, you are helping to ensure the safety and reliability of the electrical service in your community. If you have any concerns or questions about the work being performed, don’t hesitate to call TEP Customer Care for more information.
In addition to being able to recognize TEP employees, it’s also important to be aware of the potential for scams and impersonators. Scammers and thieves have been known to pose as utility workers in order to gain access to private property. To protect yourself from these types of scams, always ask for identification and verify the badge number before allowing anyone onto your property. Remember, TEP employees will never solicit sales or request personal information. If you are unsure about the legitimacy of a visitor, you can call TEP Customer Care to verify their identity.
